Contact information

Contact Policy – Shop Pawtopia

Effective Date: [25OCTOBER2025]

At Shop Pawtopia, we value communication with our customers and partners. To ensure efficient and respectful interactions, we’ve established the following contact policies for correspondence sent to shoppawtopia7@gmail.com.

1. Purpose of Contact

This email address is intended for:

• Customer inquiries about orders, products, and services

• Feedback, suggestions, or general questions

• Business collaborations or partnership proposals

Messages unrelated to our business (spam, promotional offers, or unrelated solicitations) may not receive a response.

2. Response Time

We aim to respond to all customer inquiries within 1–3 business days.
During holidays or peak seasons, responses may take longer — we appreciate your patience.

3. Privacy and Data Handling

All information shared with Shop Pawtopia via email will be treated in accordance with our Privacy Policy.
We will never share, sell, or distribute your personal information without consent.

4. Appropriate Communication

Please ensure that all communication is courteous and respectful.
Abusive, discriminatory, or threatening messages will not be tolerated and may be reported.

5. Business Hours

Our team monitors emails during standard business hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)
Messages received outside these hours will be addressed the next business day.